Shipping Policy

 

Shipping & Returns

Please read our terms carefully before purchasing, as we do not accept returns for change of mind.

We keep things simple when it comes to shipping. Here's how it works:

Shipping Rates (Australia-wide):

• Orders under $100: $12 flat rate

• Orders over $100: $6 flat rate - 50% discount

• Large parcels (4kg+): $20 flat rate 

All orders are packed and shipped within 2 business days from the time you order.

We ship via Australia Post, with courier pickups scheduled for Tuesdays and Fridays. Orders placed before 9am on those days will be packed that morning and sent out on the next pickup. Orders placed over the weekend will ship Tuesday.

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Returns & Issues

If something isn’t quite right with your beans, get in touch straight away at hello@therunclub.coffee.

All products must be inspected within 24 hours of delivery. If there’s an issue, please send us photos and a description of the problem. We’ll offer a replacement where possible or a refund.

We won’t refund or replace products that have, in our reasonable opinion:

• Been damaged by fair wear and tear

• Been misused or used incorrectly

• Not been cared for properly

Once your order leaves our dispatch facility, we're not responsible for delivery delays—but we’ll always do our best to keep you updated.

We're here to help you get great coffee, fast.